Account Representative 

	

Employment Type:     Full Time 

Benefits Offered:     Health Insurance, Dental & Vison, 401(k) & more. 

Shift Options:     First Shift 8am - 4pm 

Responsibilities: 

- Be the main point of contact of assigned customers
- Serves customers by providing product and shipping information
- Respond promptly to customer queries and complaints to find solutions 
- Send reports on sales activity, accounts status and possible issues
- Maintains customer records by updating account information.
- Verify and maintain records on all outgoing shipments. 
- Prepare documentation for Shipments to include, Bill of Lading, Shipping Labels, & Packing List.
- Update Warehouse about daily Pick-ups scheduled.
- Update Sales Analyst/Sales Director of any customer delays.
- Keep track of Inventory & Update Production to meet customer orders.
- Be aware of customer forecasted sales for the month & strive to meet/exceed monthly.
- Invoice all customer shipments and keep track of Past Due/Unpaid Invoices. Promptly seek payment from customer.
- Provide accurate, valid and complete information by using the correct methods/tools.
- Keep records of customer interactions, process customer accounts and file documents.
- Ability to effectively reconcile payment issues with individual customer Accounts Payable departments.  
- Ability to extrapolate various sources of data & present in Excel format.  

Requirements: 

- Customer orientation and ability to adapt/respond to different types of customer situations.
- Ability to multi-task, prioritize, and manage time effectively.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Able to work effectively with minimal supervision.
- Strong organizational skills.
- Ability to work well in stressful situations and to remain calm and positive in adverse situations.

Education & Experience: 
Associate's Degree 

Korona Candles Inc., 3994 Pepperell Way, Dublin, VA. 24084 
http://www.koronacandles.com 

Company website: 	 http://www.koronacandles.com 
Company address: 	 3994 Pepperell Way, Dublin, VA. 24084 
Posted date: 		 05-24-2019